S
Sinazo
1 reviews | Active since Jan 2025
21 Jan 2025, 09:50
My experience
Your online app is practically useless , you can’t action anything on it, what’s the point of it if I still need to call to get things done? that forces the client to call customer services which take forever to answer the phone, stayed on the phone for literally an hour before I could speak to someone. Although I am pleased with the service the lady gave me
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Old Mutual's replyOfficial
21 Jan 2025, 09:53Hi Sinazo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Jan 2025, 09:53
Official
Hi Sinazo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management