My dignity was stripped from me by a call centre agent and the manager on duty at Old Mutual

GSENQ ********** . I noticed a double debit order on a recent policy and I sent an email to old mutual after I had to hold on the call centre for too long. After no response I called the call centre and an agent answered. At this stage I was not sure what was happening and he told me I needed an affidavit and need to cancel the policy and after we could not understand nor agree I requested to speak to a manager. The guy then forgot to put me on mute. I heard the manager and this agent ridicule me for everything including my employer and recent media reports relating to my employer. All this had nothing to do with why I called. I was on the line listening to them laugh and make fun of me for almost 10 mins. By the time the manager decided to talk to me I was defeated. I am so disappointed at the things they said and I guess possibly they wanted me to hear everything or it could be thinking I could not hear. But I cannot imagine all this happening to a loyal client with various policies in the company. I may not have much but I did not deserve to have my dignity striped just like that.