D
Dorah
1 reviews | Active since Jul 2025
27 Jul 2025, 07:52
My app is not workin...
My app is not working nd the bank card is declining
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
27 Jul 2025, 09:57Good day Dorah,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Jul 2025, 09:57
Official
Good day Dorah,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
28 Jul 2025, 09:03Hi there Dorah
Thank you for reaching out.
We’d like to confirm that Money Account (MA) is currently up and running as normal.
We understand that over the weekend, some customers may have experienced delays with immediate payments. This was due to a high volume of transactions being processed over the pay weekend, which may have temporarily impacted processing times.
Aside from this, we’ve received no reports of system downtime, and all services are operating as expected.
We appreciate your patience and understanding. If you’re still experiencing any issues, please don’t hesitate to let us know so we can assist further.
Kind regards,
Old Mutual Complaints Management Team
Thank you for reaching out.
We’d like to confirm that Money Account (MA) is currently up and running as normal.
We understand that over the weekend, some customers may have experienced delays with immediate payments. This was due to a high volume of transactions being processed over the pay weekend, which may have temporarily impacted processing times.
Aside from this, we’ve received no reports of system downtime, and all services are operating as expected.
We appreciate your patience and understanding. If you’re still experiencing any issues, please don’t hesitate to let us know so we can assist further.
Kind regards,
Old Mutual Complaints Management Team
Old Mutual's reply28 Jul 2025, 09:03
Official
Hi there Dorah
Thank you for reaching out.
We’d like to confirm that Money Account (MA) is currently up and running as normal.
We understand that over the weekend, some customers may have experienced delays with immediate payments. This was due to a high volume of transactions being processed over the pay weekend, which may have temporarily impacted processing times.
Aside from this, we’ve received no reports of system downtime, and all services are operating as expected.
We appreciate your patience and understanding. If you’re still experiencing any issues, please don’t hesitate to let us know so we can assist further.
Kind regards,
Old Mutual Complaints Management Team
Thank you for reaching out.
We’d like to confirm that Money Account (MA) is currently up and running as normal.
We understand that over the weekend, some customers may have experienced delays with immediate payments. This was due to a high volume of transactions being processed over the pay weekend, which may have temporarily impacted processing times.
Aside from this, we’ve received no reports of system downtime, and all services are operating as expected.
We appreciate your patience and understanding. If you’re still experiencing any issues, please don’t hesitate to let us know so we can assist further.
Kind regards,
Old Mutual Complaints Management Team