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CORRIE V

1 reviews | Active since Mar 2017

18 Mar 2024, 15:35

MUTUAL POOR SERVICE

OLD MUTUAL SERVICE IS PATHETIC.

My husband had a policy with them and we struggled since June 2023 for them to sort our problem out. We wanted to claim the benefits and they said that SARS issued an ITT 88 as there are money owing to SARS and that they need to pay the money to SARS which we agreed on. We cannot get through to them and if you get through they pick the call up and dropped the phone. They do not respond to our emails . The money was not paid over to SARS and not paid to us. You only get the reference number and then you can t get through to them to assist you.

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Replies (3)
Old Mutual
Old Mutual's reply18 Mar 2024, 15:36
Official
Good day Corrie V

We received your review on the 18 March 2024
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,

CV
CORRIE V's update18 Mar 2024, 15:40
Reviewer Update
 Thank you for submitting your documents to the Old Mutual servicing area.

This mailbox is for the processing of customer documents. Should there be a need to follow up with us, for ease of reference, kindly make use of the policy number and contact the following email addresses:
Customers can send their enquiry to ***
Brokers and Intermediaries, please make use of your designated service email address.

We will send your request through for processing within 8 working hours and your unique tracking number  [CSCCA***7] 

This is the message I receive all the time and no one comes back to us.  SARS handed us over now and wants the money  NOW. 
Old Mutual
Old Mutual's reply18 Mar 2024, 16:57
Official
Good day

The matter has been referred to our tax division.  I will provide you with feedback via email to *** on receipt of their response.

Best regards,