iI
ingriddenzin I
1 reviews | Active since Jul 2016
31 Mar 2021, 17:20
Must I die myself before I get an income from my late husband's living annuities?
I've honestly had it up to here with Old Mutual's slack service regarding my late husband's living annuities. I have several times indicated in writing that I want these annuities transferred to my name with my own living annuity with OM. Last week Wednesday a gentleman in their service department told me it would take 24 hours for this matter to be finalised. Since then, I have heard nothing. What if I actually need the income from these annuities? Is client cash flow ever a consideration for OM's claims department?
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Replies (2)
Old Mutual's replyOfficial
31 Mar 2021, 17:24Dear Ingrid D
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Complaints Mangement
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Complaints Mangement
Old Mutual's reply31 Mar 2021, 17:24
Official
Dear Ingrid D
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Complaints Mangement
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Complaints Mangement
Old Mutual's replyOfficial
01 Apr 2021, 11:53Good morning Ingrid,
Thank you for taking my call this morning. The instruction has been received, and I will update you on 07 April 2021 with progress again.
I am really sorry that you have had to wait this long.
Thank you for your patience as we work with you to finalise the request.
Warm Regards
Shannon Wentzel
Old Mutual Complaints Management
Thank you for taking my call this morning. The instruction has been received, and I will update you on 07 April 2021 with progress again.
I am really sorry that you have had to wait this long.
Thank you for your patience as we work with you to finalise the request.
Warm Regards
Shannon Wentzel
Old Mutual Complaints Management
.
Old Mutual's reply01 Apr 2021, 11:53
Official
Good morning Ingrid,
Thank you for taking my call this morning. The instruction has been received, and I will update you on 07 April 2021 with progress again.
I am really sorry that you have had to wait this long.
Thank you for your patience as we work with you to finalise the request.
Warm Regards
Shannon Wentzel
Old Mutual Complaints Management
Thank you for taking my call this morning. The instruction has been received, and I will update you on 07 April 2021 with progress again.
I am really sorry that you have had to wait this long.
Thank you for your patience as we work with you to finalise the request.
Warm Regards
Shannon Wentzel
Old Mutual Complaints Management
.