Mr daniels

i have cancelled my retirement annuitty on the 7 november 2019 hoping that i could get my money by the 8 december 2019, i got an sms on the 10 december to say i can call the call centre on *** with a reference number only to be told that i am at the wrong department. The consultant then put me back to their switch board and i got cut off again and had to phone back again and waited until thy kingdom come. i then put the phone down thinking i will phone back within half an hour again, but to no avail, nobody answers the phone.