BI
Brandon I
1 reviews | Active since Mar 2018
07 Aug 2025, 09:39
Moving from Old Mutual is a pain.
My financial advisor and I have been struggling to move my RA from Old Mutual for almost a year now. Old mutual keeps on delaying the process and it doesn't matter how many emails are sent or calls are logged, they keep dragging their feet. My finances have been in limbo for the last few months since it's not invested by Old Mutual nor moved to a different company to invest. So I'm seriously starting to loose out because of this. Is it even legal to take this long?
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Old Mutual's replyOfficial
07 Aug 2025, 10:06Good day Brandon, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Aug 2025, 10:06
Official
Good day Brandon, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management