Moving from MIBFA still not processed after 3 months

In March of this year I decided to move from MIBFA to Old mutual. I still work at the same company but for a different department which isn't covered by MIBFA. When I initially contacted Old Mutual in this regard I was just sent the SARS document for completion. I contacted MIBFA and they wanted me to complete a benefits comparison form. Our company's advisor however said that this was not needed as I moved from one department to the other. Long story short, I have been with Old Mutual since March but I cannot access my online portfolio as there is no information linked to my I.D. number. I have received a new entrant certificate after asking for it. I have discussed this via mail with a few consultants and just spent 30mins on the phone but still no joy. My funds have also still not been transferred from MIBFA. I'm currently not very happy with the lack of service I have received and would like some urgent assistance with getting this matter completed.