Most useless company that I've ever dealt with

My husband and I went into Old Mutual head office on 28 March to cash in our retirement annuity which matured in 2014. Before going to Old Mutual, we went to SARS to get clearance (tax directive). The lady at SARS put all new details into her computer as we did not need to pay tax because we earn below R350,000 pa. We were told by a consultant at Old Mutual that the process of releasing the funds would take 15 working days. After about 20 days we received an email from Old Mutual claiming that my husband's identity number does not correspond with Old Mutual's records. We phoned SARS to enquire and they informed us that they needed tax returns for a number of years. We said that we earn below the tax amount and they said that we need to do the tax returns. We put together something as best we could and went to SARS on 23 April. The lady there did not speak to us, just worked out some sums and decided that wd need to pay quite a large sum of money. We told her that we would object but needed the remainder of our annuity to be paid out urgently. She said that it would take 2 working days for the funds to be released after approval. We kept contacting Old Mutual ax we went there in March to avoud getting into a situation with our creditors and the bank. We were then told again that the Identity number of my husband is incorrect and went back to SARS because now there was one more year that they wanted to assess. This all whilst we earn below tax requirement. Old Mutual's communication has been shocking throughout this process. We told the consultant at the outset that it is an emergency. They must need to deal with emergencies all the time but seemingly can't cope. I will try my level best to make people aware of the uncaring way in which Old Mutual treats it's customers. It's all nice when people pay in, but don't you dare try to cash in your insurance!!!!