Most unplesant company to deal with.

I opened years ago investment at Old Mutual for my wife. My wife doesn't work and she is using my bank card to do all purchases. When we signed investment paper all payments went from my account. Now we decided to withdraw money to pay deposit for car for our daughter, which just finished school and she need car to travel to work. So we went to OLD MUTUAL branch and they story started. My wife must have account, where they will deposit money. So my wife ask them for mandate form to pay money to my account, which she using for her purchases. They told us that cannot be done. When we was opening this investment nobody inform us that she need account, to deposit money from investment. They wasn't any problem to deduct money from my account. When they taking money from clients accounts, never problem, but if they need to pay millions excuses appear. We say that we will give them affidavit, where my wife will declare under oath, that money must be deposit to my account. Apparently is not possible. So in short, OLD MUTUAL is holding R 66000.00, which we paid in and belong to us. I phoned Discovery to find out, what they do in case like this and they told me, wife need to sign Third party mandate and they will pay money to account, what she choose. Old Mutual is incredibly unpleasant company to deal with, totally unprofessional and in my eyes, bunch of *******. I am very sure I will not to use them for anything in the future and any of my friends will have my recommendation to never deal with this company as per my current experience wit them. My only problem is to get money, which belong to us to our account. I cannot see reason for my wife to go open account just for depositing money to us and after that close account again, as she doesn't need one. That is advice from highly qualified staff members at OLD MUTUAL. They told us to open account,wait for money appear, withdraw them and close account. Terrible advice, terrible service.