Most pathetic service ever

<p>Me and my brother have tried to surrender a policy since May of this year. Since then no outcomes. I have to constantly call the call centre for feedback then every time I get told this or that is missing not once has anyone ever called me back. all the consults confirm all documents are attached and they will escalate the matter but yet every week I call in and get the same story.Last week and Friday I spoke to a manager Brian cause ive had enough and wow same service im still waiting for his call regarding the progress of my query. For such a big company I am appalled by this pathetic service. First they opened up the policy incorrectly and now I have to wait almost 6 months for my own money.I hope I get some form of feedback cause ive had enough!!!! I feel very disgusted and will not recommend anybody to join old mutual.</p>