1 reviews | Active since Sept 2012
Most pathetic company
<p>I went to Festival Mall branch in January 2016,I filled in an application form to activate Debit order. Little did I know that I had to visit the branch several times & call the Call Centre very month trying to activate this but to date I'm still struggling. its like I'm begging them to take money from my account. The most annoying thing is that I <em> received an email stating that I have decided to stop paying my policy, the account is suspended. *** is wrong with Old mutual, I have emails back & forth with the staff & still no ****in debit order.</em></p>
Dear Bobzen
We are sorry about the call you received this morning. We will investigate and contact you directly to attend.
Kind regards
Kareemah Sulayman
Complaints Management
Dear Bobzen
We are sorry about the call you received this morning. We will investigate and contact you directly to attend.
Kind regards
Kareemah Sulayman
Complaints Management
I FEEL LIKE MY QUERY IS LANDING ON DEATH EARS, IS THERE ANYONE, I MEAN SOMEBODY FROM OLD MUTUAL WHO CAN ACTUALLY HELP ME INSTEAD OF REFERRING ME TO YOUR PATHETIC BRANCH NOR GIVE ME SUCH PATHETIC ANSWERS...
Good Morning Mr Thabo,
Please refer to letters attached that was posted to you.
Please contact your Financial Advisor or visit an Old Mutual branch for assistance in reviewing your portfolio.
Kind Regards
Nazruwesa Johnson |
SLA New Products
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider
***(telephone) | ***(fax)
********** (email) | --SN ********** 8-- (reference)
www.facebook.com/OldMutualSA | www.twitter.com/OldMutualSA
www.oldmutual.co.za
Are you registered for MyPortfolio? This free, secure service enables you to update your personal details, view your relevant Old Mutual documents and manage your investment details online. Register now at www.myportfolio.co.za
----- Original Message -----
From:
Bobo ********** />To:
'SLA New Products' ********** />Sent:
Tuesday, September 27, 2016 5:51PM
Subject:
RE: CA ********** 5 - Enquiry Reference --SN ********** 8--
Good day
All my contracts should be active & on debit order. What does " went paid
mean"? As everything should be on debit order & active.
Debit whatever amount that is outstanding ASAP as everything should be up to
date & ACTIVE!!!!
Please advise
Regards
Sibongile Thaba
From: SLA New Products **********
Sent: 27 September 2016 10:32 AM
To: ********** /> Subject: Re: CA ********** 5 - Enquiry Reference --SN ********** 8--
Good Morning Ms Thabo,
Please refer to your complaint attached and confirm as to what contract you
are referring to in order for me to assist?
01 ********** 92 ZAR OM MAX - Contract Paid up (Pay method on Debit
order)
02 ********** 44 ZAR GREENLIGHT - Contract active (Pay method on Debit
order), currently no arrears.
03 ********** 75 ZAR OM MAX - Contract went Paid up (Pay method changed
to Debit order)
04 ********** 91 ZAR OM MAX - Contract went Paid up (Pay method on Debit
order)
05 ********** 70 ZAR OM MAX - Contract active, we in the process of
changing method of payment to debit order, for effective 01/11/2016 - There
is an arrear premium of the amount of R532.40, grace period ends 09/11/2016,
please confirm a date to lodge outstanding premium.
06 ********** 99 ZAR OM MAX - Contract active (Pay method is on Debit
order), currently no arrears.
Kind Regards
Nazruwesa Johnson |
SLA New Products
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider
***(telephone) | ***(fax)
********** ********** (email) | --SN ********** 8--
(reference)
I FEEL LIKE MY QUERY IS LANDING ON DEATH EARS, IS THERE ANYONE, I MEAN SOMEBODY FROM OLD MUTUAL WHO CAN ACTUALLY HELP ME INSTEAD OF REFERRING ME TO YOUR PATHETIC BRANCH NOR GIVE ME SUCH PATHETIC ANSWERS...
Good Morning Mr Thabo,
Please refer to letters attached that was posted to you.
Please contact your Financial Advisor or visit an Old Mutual branch for assistance in reviewing your portfolio.
Kind Regards
Nazruwesa Johnson |
SLA New Products
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider
***(telephone) | ***(fax)
********** (email) | --SN ********** 8-- (reference)
www.facebook.com/OldMutualSA | www.twitter.com/OldMutualSA
www.oldmutual.co.za
Are you registered for MyPortfolio? This free, secure service enables you to update your personal details, view your relevant Old Mutual documents and manage your investment details online. Register now at www.myportfolio.co.za
----- Original Message -----
From:
Bobo ********** />To:
'SLA New Products' ********** />Sent:
Tuesday, September 27, 2016 5:51PM
Subject:
RE: CA ********** 5 - Enquiry Reference --SN ********** 8--
Good day
All my contracts should be active & on debit order. What does " went paid
mean"? As everything should be on debit order & active.
Debit whatever amount that is outstanding ASAP as everything should be up to
date & ACTIVE!!!!
Please advise
Regards
Sibongile Thaba
From: SLA New Products **********
Sent: 27 September 2016 10:32 AM
To: ********** /> Subject: Re: CA ********** 5 - Enquiry Reference --SN ********** 8--
Good Morning Ms Thabo,
Please refer to your complaint attached and confirm as to what contract you
are referring to in order for me to assist?
01 ********** 92 ZAR OM MAX - Contract Paid up (Pay method on Debit
order)
02 ********** 44 ZAR GREENLIGHT - Contract active (Pay method on Debit
order), currently no arrears.
03 ********** 75 ZAR OM MAX - Contract went Paid up (Pay method changed
to Debit order)
04 ********** 91 ZAR OM MAX - Contract went Paid up (Pay method on Debit
order)
05 ********** 70 ZAR OM MAX - Contract active, we in the process of
changing method of payment to debit order, for effective 01/11/2016 - There
is an arrear premium of the amount of R532.40, grace period ends 09/11/2016,
please confirm a date to lodge outstanding premium.
06 ********** 99 ZAR OM MAX - Contract active (Pay method is on Debit
order), currently no arrears.
Kind Regards
Nazruwesa Johnson |
SLA New Products
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider
***(telephone) | ***(fax)
********** ********** (email) | --SN ********** 8--
(reference)