Most pathetic and disgusting service

I have been phoning old mutual for more than a month. My claim is in process for at least two months going on three months. I have never received such bad service in my entire life. The staff doesn’t know how to speak to people. Majority of them drop the phone in your ear. No one calls you back. The most inconsiderate and unsympathetic people ever. If u do come across someone who pretends to care, they never get back to you and they will end the call by saying there is nothing they can do. Ask to speak to a superior they will refuse to put through to anyone and promise to get someone to call u back which also never happens. The WhatsApp and sms system is even worse. U get the same ridiculous answer over and over and over. The WhatsApp you have no other options but the selections it gives. The industry that Old Mutual represent and service doesn’t allow for the lack of customer service and very bad don’t care attitude from almost every single staff I have spoken to over the last two month. It is very sad and disappointing to come across such service especially from this type of industry . Old Mutual is not selling things on the street or shop , u dealing with people lives , their life savings and investments. A little more care and respect towards the customers would be a nice touch. I don’t think that’s asking too much. It’s should be natural , second nature. It is humiliating and degrading having to beg people for assistance and begging Old Mutual to pay out your own money as if u borrowed it from them or as if they doing u a favour.