Most *********** staff

Old mutual has the most *********** staff I have ever come across. How can a death claim lodged i February still be going through processing department for recalculations. Your branch staff are the worst because he was given feedback of the value of the claim on the 6 March but never bothered to furnish me with the details. I had to call and follow up in July n was call center forward me the email they sent to their branch consultant, suddenly now they say they need to recalculate the value as values were effected by the whole covid pandemic. The insurance company I work for does these claims in 7 days max. To date nothing has been done on my late father’s claim.