MZ
Mdu Z

1 reviews | Active since Mar 2019

03 Sept 2020, 12:51

Most *********** staff

I wrote to hello peter a month ago complaining about the *********** staff of Old Mutual, I was advised someone will call me regarding my claim. To date no one has called, I have calls to them worth more than R500, every day I am the one calling them still my claim has not been completed. Now they **** and said it will take 10 days because of tax directives, i went to sars to enquire and sars said 3 days maximum. I have had to end with old mutual, I just wonder what drove my late father to trust these hypocrites with his money. If u have ur money at old mutual please take a closer look this company tries by all means not to pay ur claim. Just couple of months ago a family had to take corpse to their branch to get the claim paid. As the public we thought it could have been some sort of system issue but I personally see it is what old mutual does. They do not want to pay claims.

0
Replies (2)
Old Mutual
Old Mutual's reply04 Sept 2020, 10:07
Official
Dear Mdu Zulu

I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management


MZ
Mdu Z's update07 Sept 2020, 08:35
Reviewer Update
I shall wait for your call like everyone has promised to be in contact but to date I have not received any communication what so ever.