RS
Rui S
1 reviews | Active since Jul 2011
12 Dec 2023, 11:00
MOST IMCOMPETENT COMPANY TO DEAL WITH
I HAVE BEEN TRYING TO SET UP A DEBIT ORDER ON MY POLICY FOR THE PAST 4 WEEKS , THE CALL CENTRE IS A CIRCUS. PEOPLE LAUGHING WHEN THEY ANSWER THE PHONE, THEY DONT HAVE MANNERS , KEEP TALKING TO OTHER STAFF WHILE WE TALK TO THEM OR THEY DONT TELL US TO HOLD, THEY JUST PUT YOU ON MUTE FOR MINUTES FOR NO REASON TILL YOU HANG UP , NO MANAGERS EVER AROUND TO SPEAK TO. IS THIS HOW YOU TREAT INVESTORS ????? HOW CAN WE TRUST OUR MONEY WITH SO MANY *********** PEOPLE DEALING WITH US. I HAVE SENT SO MANY EMAILS NO REPLIES EVER , EVEN MAILING KAYLEE CEASER DIRECTLY SHE READ THE MAILS AND DOESNT REPLY
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
12 Dec 2023, 11:02Dear Rui
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply12 Dec 2023, 11:02
Official
Dear Rui
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
RS
Rui S's updateReviewer Update
13 Dec 2023, 16:28No body has contacted me nor have they responded to my complaints on the complaints email sent last week Wednesday. I am also waiting for weeks for them to action my instructions I sent. IF THIS IS THE SERVICE TO DEBIT MY ACCOUNT YOU MAKING ME DOUBT IF YOU WILL EVER PAY MY MONEY OUT WHEN I WANT IT
RS
Rui S's update13 Dec 2023, 16:28
Reviewer Update
No body has contacted me nor have they responded to my complaints on the complaints email sent last week Wednesday. I am also waiting for weeks for them to action my instructions I sent. IF THIS IS THE SERVICE TO DEBIT MY ACCOUNT YOU MAKING ME DOUBT IF YOU WILL EVER PAY MY MONEY OUT WHEN I WANT IT
RS
Rui S's updateReviewer Update
13 Dec 2023, 16:29I HAVE INVESTED OVER A R100K WITH YOUR COMPANY PLEASE TREAT YOUR CLIENTS PROPERLY
RS
Rui S's update13 Dec 2023, 16:29
Reviewer Update
I HAVE INVESTED OVER A R100K WITH YOUR COMPANY PLEASE TREAT YOUR CLIENTS PROPERLY
RS
Rui S's updateReviewer Update
14 Dec 2023, 09:37The feedback was sent to Kaylee 2 weeks ago. What lies are you saying to me. the issue is the staff are *********** and don't get back to clients. Now today you get back to me a month later saying the form must be filled in with a financial advisor to set up a debit order. What ******* is that
RS
Rui S's update14 Dec 2023, 09:37
Reviewer Update
The feedback was sent to Kaylee 2 weeks ago. What lies are you saying to me. the issue is the staff are *********** and don't get back to clients. Now today you get back to me a month later saying the form must be filled in with a financial advisor to set up a debit order. What ******* is that
Old Mutual's replyOfficial
14 Dec 2023, 09:56Dear Rui
Your comments are noted and we will look into it.
Thank you.
Regards
Old Mutual Complaints Management
Your comments are noted and we will look into it.
Thank you.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Dec 2023, 09:56
Official
Dear Rui
Your comments are noted and we will look into it.
Thank you.
Regards
Old Mutual Complaints Management
Your comments are noted and we will look into it.
Thank you.
Regards
Old Mutual Complaints Management