Most Horrible Customer Service I have ever seen

So I have a retirement annuity with Old mutual.

I decided to cancel it after just 3 premiums because I saw that when the time comes for me to retire, I will never get my money.

I called them to cancel and and was sent forms to fill in.

I was told which documents to send back with this form which I did 2 weeks ago.

I never got any response to confirm if all the docs are fine or is they needed anything else from.

So on Monday I sent them an email asking them what is going on with my claim

Here is the response I got:

"Thank you for your email regarding your request for a surrender less than R7000.

Ms Baloyi, I can see your previous request where forms were submitted but no policy number is specified on the forms. Please provide me with the policy number so that I can assist you with the correct forms and procedure.

The forms completed are not the correct forms for the policies that I can see on your profile"

Are you ****en kidding me.

So I havve to make contact with these idiots before they tell me that the forms are incorrect

Forms that I got from them. I waited 2 whole weeks and now I am told that the forms are incorrect

I did not create the forms myself, these ****en idiots sent them to me.

Old mutual is the worst.

Oh by the way, I stayed on the phone for 1 hour yesterday waiting for someone to answer my call

I tell you, thank goodness I canceled the damn thing early already

They are the worst, worst, worst