MOST DISGUSTING TO DEAL WITH OLD MUTUAL

I have been a loyal customer with Old Mutual for more than 25 years!!! I have 3 Investment Accounts. Not once during this period did my debit order ever bounce!!!!

After reviewing my Investment Policy, the interest was not worth it at all. If you keep aside money every month, you will earn a much higher interest with your Bank.

After cancelling my Policy, Old Mutual then debited my account in ERROR AGAIN on 2 MAY 2023.

I have been calling and emailing OM for my refund.

With no valid response. No one can tell me when my refund will be processed.

I spoke to the following *********** useless staff members:

Ryan Herman Celeste Nero NOSIPHO NOGAGA Wendy

I asked Wendy to speak to her Manager, she made me hold on for 30 minutes hoping that I hang up. It took her 30 minutes to come back and tell me that her Manager is not available. Ayesha and Jason were also not available, how ironic.

I asked for their surnames, contact number OR email addresses and refused ALL.

So how will a client escalate a matter or assistance?

Wendy does not even know who the CEO of OM is? Educate your staff PLEASE.

I am a National Claims Manager at Europcar and am always willing to assist Old Mutual with their queries.

It's amazing that now when I need assistance from OM, its so difficult that I had to resort to Hello Peter.

It was great when you took my money all these years but now its so frustrating to deal with you!!!!

This is 2023, there is no need to wait 20, 30, 80, or 100 days for a refund.

OM made an ERROR, you debited me in ERROR so refund me.

That is all I'm asking, please process my refund ASAP for the error you made.

My ID No: ***