Most Disgusting Customer Experience Ever!

<p>I am so disgusted with the service I've received from Old Mutual. My first time ever giving Old Mutual a shot and I've had nothing but hell for a whole week this week! I don't even think my whole complaint or experience will fit in this complaint box. It all started when I went to the Claremont branch on Saturday to apply for a loan. I went with my bank statements and payslips that I printed out a few days before the time to prepare myself cause that's the basic forms you need when walking into a financial building, only to be told that I have to go back to my bank to get new print outs of the latest bank statements, which costs R13 per page at FNB. I went and got the latest bank statements only to be told when I got back to Old Mutual that my application has been rejected 2 weeks prior to Saturday and I wasn't even at Old Mutual 2 weeks prior to that. I was there more than a month ago before that only for a quote and not an application. I then got told I have to come back Monday because only an ops manager can unreject the application and there was no ops managers in on Saturday. Monday before work I made my way to OM in Wynberg with all my documents again and was afterwards told everything went through, only to get a call the next day asking me to come back in because the application was sent back due to the fact that I had Saturday's bank statements and they needed bank statements for the day I apply for the loan and asked me to come in on Tuesday and I told them I can't because I'm on my way to work. Wednesday I then had to go back to my bank and go through the whole long process again of standing in queues trying to get my bank statements for Wednesday and get charged R13 per page all over again and then waste more money all over again making my way to the OM branch in Wynberg so the *********** consultant named Glenda can send through my latest bank statements and have me sign all over again, saying that everything is now sorted and I will be notified the next day about my loan application only to get a phone call Thursday AGAIN from Glenda asking me to come back to the Wynberg branch and just sign again because the application has been sent back and I told her I'm sorry but I can't because I'm on my way to work. She then said I can sign at the branch in Adderley Street which I went to and had to do the whole application all over again after I got told alot of **** because I didn't have my ID with me (as if I planned on coming to redo a loan application that should've been done along time ago already but wasn't done due to Old Mutual's incompetence and disgusting services). I had to do all of this during my work time and my lunch break time for the day yesterday was an atrocious 2 hours and 41 minutes and it's only supposed to be and hour, which I then got threatened that I'm going to get a written warning for at work. I was also told I'm supposed to get a paid up letter from my bank today and mail it to Old Mutual to show that I don't have any outstanding loans with my bank which I don't have and clearly doesn't show on my bank statements, and if that's the case then why can't Old Mutual call my bank itself and request a paid up letter? To make matters even worse, GLENDA FROM OLD MUTUAL CALLED ME AGAIN THIS MORNING ASKING ME IF I CAN'T COME INTO THE BRANCH AGAIN TODAY! Does Old Mutual think I don't have a life or something? I just counted 26 pages of bank statements I had to print out for Old Mutual at the cost of R13 per page and God knows how many money I gave out to travel back and forth to Old Mutual every single day and guess what, I STILL DON'T HAVE THE LOAN I APP**** FOR! My first time ever at Old Mutual and this is what I have to go through. I even opened a Money Account at Old Mutual. I so regret ever stepping foot into Old Mutual and would advise people who is looking for a personal loan to look elsewhere because Old Mutual will just waste your time and money and cost you your job</p>