****** monthly by Old Mutual since 2023

Good day,

My name is Thandekile Sipaka and I am lodging this complaint regarding Old Mutual’s continued failure to resolve an issue I have been following up on for a very long time.

I previously reported that a policy is still being deducted even though the policyholder passed away in February 2023. Despite notifying Old Mutual, providing all required documents, and sending several follow-up emails, the deductions continue — including this month.

Old Mutual assured me that I would receive feedback within 5 days. It has now been longer than the promised timeframe, yet no one has attended to my case. This level of service is unacceptable, and I am extremely dissatisfied with the lack of urgency, accountability, and communication.

I am requesting immediate intervention to ensure the following:

1. The policy is cancelled without any further delay,

2. All deductions made after the policyholder’s death are refunded in full, and

3. I receive a clear explanation for the continuous delays and lack of service.

I trust that submitting this complaint on HelloPeter will prompt a swift and effective resolution, as Old Mutual has failed to uphold their service commitments.

Regards, Thandekile Sipaka