Money was debited from my persal on the 15th of April and i requested a refund and was told to wait 15 working days and today it's the 7th of may

Money was debited from my persal on the 15th of April and i requested a refund and was told to wait 15 working days and today it's the 7th of may.The sad part is that they are going to debit again next week and they haven't paid my pending refund