money vanishes, no 1 has the answers. *******,******!!!

I cancelled an investment policy at the balfour branch in Dec, was told turn around time is 15 days, 2 month later still not received my so pay out. I call in to find out what's happening only to be told I didn't submit a statement which I did when I was at the branch, I go back to balfour on the 11 of march with a state and I'm served by the same guy who served in Dec. He acts shock as to why I didn't get my pay out, tells e all is sorted. Fast forward to today I cal in to find why I still haven't been paid. I'm told I don't have a policy I had 1 that I cancelled 2 years ago, my profile information has changed when I question why I'm told I must go to the police and open a case and investigate

I'm extremely furious, I want my money. I want answers