CP
Christine P

1 reviews | Active since Jul 2012

27 Oct 2015, 11:12

Money ****** twice- contract canceled 3 months ago

Hi there,<br> <br> I am back again...<br> <br> My first problem with Old Mutual Group Schemes is that they never came back to me with an update on my Life Insurance policy- so I was fed up, - I CANCELED THE APPLICATION during the cooling period and went elsewhere. Now 2 months later they have taken 2 debit orders off my account for the application which was canceled in August.<br> <br> I have sent countless emails. One email from them confirmed: on the 24th of August<br> <br> \Your policy has been cancelled as requested. If you have any enquiries please call our Group Schemes Call Centre on ***.....<br> Regards<br> Bonita Johnson"<br> <br> Yet I am still being billed R315.00 per month and have received no refunds! It's costing me money to go to the bank and telling them to stop the debit order each time.<br> <br> I've made countless attempts to call- no one from Group Schemes is answering. Nonzamo Gonzong was the original adviser that assisted me"

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Replies (1)
Old Mutual
Old Mutual's reply27 Oct 2015, 11:32
Official
Hello CPappas,

Thank you for letting us know of the unauthourised deductions.

I will investigate the matter and provide you with feedback.

Kind regards

Belinda Hunt