nD
neliswa D

1 reviews | Active since Dec 2022

12 Dec 2022, 16:55

Money *******

I am very annoyed and tired of old mutual.. on the 19th of October I did a claim with old mutual and then the consultant convinced me to use money accont instead of the bank I use. On the 31st of October I swiped at a furniture and I believe the transaction went twice on the card because the other one was successful but the same purchase is still pending on the account(moneyaccount)... It was R2598.

It left my account overdrawn with R2595, each and every time money comes in I don't get it. I called the call center numerous times but they can't seem to sort this issue out but now I pay for money that I did not use. That is ****************.

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Replies (2)
Old Mutual
Old Mutual's reply12 Dec 2022, 16:57
Official
Dear Neliswa

We are sorry to hear about the service experienced. We will investigate and contact you directly to assist. 

Regards 
Thabiet Mintin 
Old Mutual Complaints Management 
nD
neliswa D's update22 Dec 2022, 12:53
Reviewer Update
When are you going to call me?