Money put into wrong account and no one picked it up.

Hi,

I am extremely frustrated and disappointed with the level of service that you and your company have provided to me.

On Friday the 02-03-18 you have informed me that my money had been transferred into my bank account and to allow 48 hrs. to clear. I took your word on that.

I emailed on you on Tuesday, March 6, 2018 7:19 AM stating that funds have not reached my bank account and I didn’t get a response, I then sent another email on the Wednesday, March 7, 2018 6:39 AM to follow up. You sent me a response saying that I need to check with my bank because the funds have been payed into my bank account.

I then took time to check with my bank and there were no funds transferred into my account, I then emailed you again to verify the banking details that the money had been deposited into. You had sent me a response saying that “The amount was paid into the FNB account that was specified on the form”

I had tried calling your contact center yesterday on two occasions for help and was placed on hold for a long time because there were no consultants available.

I managed to get through this morning and had spoken to Maureen, she also informed me that the money had been paid into my bank account and to check with my bank, I had asked her to send me proof of payment. On top of that I was shocked to know that my case has been closed. How can the case be closed when the money had been deposited into the wrong account???

Please look at the bank account that the money was paid into and the banking details that I sent to you.

You and your company have given me the run around for over a week because you didn’t bother to check the banking details. I picked up the problem immediately.

I do not want any standard responses for you, I want this escalated to the highest level and a call today. You service is terrible.

I have been a customer with Old Mutual for 10 years and I am now going to withdraw my funds from all my investments/RA and move over to another company.

It’s clear that you don’t value me as a client and my business and loyalty to you company.

REGARDS, MR GOVENDER