Money paid in the wrong account and taking long

Old mutual East rand mall. I have canceled my investment on the 23th and the other one on the 25th and was told to expect the money in 5 working days. On the 8th day I went to go find out about the money and the lady told me to come the next day which was Saturday as she thinks it might be deposited later on and already it was 16h00 when I was there so I asked to call and check with the relevant department because I did not think so and she called only to find out the money has been paid on the 30th in the wrong account and now I have to wait 2 more working days for the money to be recovered. Then I asked her to check for the second one and she was told it is still in process. Now this is going for a whole 2 weeks and now I wonder which account is it going to be paid in. And the Lady who was helping me was busy talking with her colleagues and they were very loud.. I do not feel there is any competency with this bank. Please clarify this huge inconvenience.