Money not paid in account after account was cancel

I HAVE BEEN A CLIENT OF OLD MUTUAL FOR MORE THEN 3YEAR I HAVE CANCELLED ONE OF MY POLICES 3WEEKS AGO THEY STILL NOT PAID MY MONEY IN MY ACCOUNT I HAVE CALLED ON MONDAY SPOKE TO A LADY AT THERE HEAD OFFICE SHE ASURED ME THAT MY MONEY WOULD BE IN AFTER A DAY . TODAY I WENT INTO MY BANK ACCOUNT STILL NO MONEY THIS IS VERY UNFARE AS THEY DEBT THERE MONEY EVERY SINGAL MONTHE AND THEY GET IN MY ACCOUNT HOW EVERY NOW A HAVE TO WAIT FOR MY MONEY FOR MORE THEN 3WEEKS AFTER THEY TOLD ME IT TAKE ABOOUT 9 WORKING DAYS .IF THIS IS HOW OLD MUTUAL TREATS THERE CLIENTS I WILL HAVE TO CANCEL MY OTHER POLICES I HAVE WITH THEM AM VERY UNHAPPY WITH THERE SERVICE I CALLED TO DAY SPOEK TO A GUY HE COULD NOT EVEN TELL ME ANYTHING ON MY ACCOUNT HE COULD NOT EVEN TELL ME WHEN MY MONEY WOULD BE PAID HE TOOK A MESSAGE FOR THERE GROUP SCHEME I REALLY NEED ANSWERS AM VERY UNSET ABOUT THE TREATMENT AM GETTING FROM THEM .