ZT
Zolile T

1 reviews | Active since Mar 2011

19 Feb 2018, 22:48

Money Getting Debited under incorrect Account Holder***Ref. No. ******

Your service is pathetic. I was told that my problem is resolved, but you are still debiting R500 per month from my account even though Account Holder on your side is a person who claims that her account was cancelled long ago. In other words, Account Holder is a person that i do not know, but you are taking money from me every month. Here are my details: Name: Alicia N. Makwetu Policy No. ********** 8 Ref. CEB: ********** 55 My Contact No. ********** 704 Profession: Teacher I am told that account belongs to N. Tembani, Butterworth Branch and that lady claims she does not have an investment of R500 with Old Mutual but you are taking money from my account. Please cancel this and refund my money back immediately.

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Replies (1)
Old Mutual
Old Mutual's reply19 Feb 2018, 23:06
Official

Dear Zolile

Thank you for the review.

We apologise for the frustration caused in this regard.

We will investigate and contact you directly to resolve.

Regards

Brent Sellidon

Old Mutual Complaints Management