MA
Melissa A
1 reviews | Active since Jan 2014
18 Dec 2025, 16:03
****** money from my persal has still not been refunded for over 30 days.
I had money deducted off my government payslip when I contacted to get assistance on the 10th of November no one can help you when you phone you get put through to every department and nothing. Went on to Facebook to get assistance. They got someone to contact me. That person told me it would take 30 days to be refunded. I have emailed them multiple times to find out what is going on yet again the only time they respond is when I ask on Facebook again. It is now the 18th of December and yet I have still not been refuned my money. I have emailed yet again and of course I do not get feedback. I know this woman does not care and has not followed up as she does not provide any information except it takes 30 days. Do not waste you time. They are a bunch of *******.
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
18 Dec 2025, 16:38Good day Melissa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Dec 2025, 16:38
Official
Good day Melissa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
MA
Melissa A's updateReviewer Update
24 Dec 2025, 10:51Received feedback stating it was canceled on the 18th of November. The email i originally received said it would take 30 days from then. The feedback i received from the people replying here says it is 30 days from the 7th of December!!! Give me my money back. It has been over 30 days from when it was done. You are a bunch of *******.
MA
Melissa A's update24 Dec 2025, 10:51
Reviewer Update
Received feedback stating it was canceled on the 18th of November. The email i originally received said it would take 30 days from then. The feedback i received from the people replying here says it is 30 days from the 7th of December!!! Give me my money back. It has been over 30 days from when it was done. You are a bunch of *******.
Old Mutual's replyOfficial
24 Dec 2025, 11:01Good day, Melissa
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Dec 2025, 11:01
Official
Good day, Melissa
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
MA
Melissa A's updateReviewer Update
24 Dec 2025, 13:30Still waiting for a manager to get in touch with me. I am tired of the excuses this was brought to your attention on the 10th of November and it is now the 24th of December which is over a month and all you do is give excuses as to why I have not been refunded. I am tired of the lies.
MA
Melissa A's update24 Dec 2025, 13:30
Reviewer Update
Still waiting for a manager to get in touch with me. I am tired of the excuses this was brought to your attention on the 10th of November and it is now the 24th of December which is over a month and all you do is give excuses as to why I have not been refunded. I am tired of the lies.
Old Mutual's replyOfficial
24 Dec 2025, 13:53Good day, Melissa.
We acknowledge your comments and understand your frustration regarding the feedback. Please note that the relevant team is actively assisting you and will continue to engage with you via email, as they have been.
Kind regards,
Old Mutual Complaints Management
We acknowledge your comments and understand your frustration regarding the feedback. Please note that the relevant team is actively assisting you and will continue to engage with you via email, as they have been.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply24 Dec 2025, 13:53
Official
Good day, Melissa.
We acknowledge your comments and understand your frustration regarding the feedback. Please note that the relevant team is actively assisting you and will continue to engage with you via email, as they have been.
Kind regards,
Old Mutual Complaints Management
We acknowledge your comments and understand your frustration regarding the feedback. Please note that the relevant team is actively assisting you and will continue to engage with you via email, as they have been.
Kind regards,
Old Mutual Complaints Management
MA
Melissa A's updateReviewer Update
24 Dec 2025, 13:56I don't want an email from an employee. I want a manager to contact me. Repeating the same thing giving excuses is not what I want anymore. I am tired of nothing but lies and excuses since I brought this to the attention of the employee on the 10th of November. You have done nothing but tell me that iy is another 30 days after the 7th of December when it was canceled on the 18th of November! Just refund me stop telling me to wait it's over a month I'm not waiting till next year for my money that is unacceptable! That will be 2 months after it was brought to your attention
Just get the manager to phone me!
Just get the manager to phone me!
MA
Melissa A's update24 Dec 2025, 13:56
Reviewer Update
I don't want an email from an employee. I want a manager to contact me. Repeating the same thing giving excuses is not what I want anymore. I am tired of nothing but lies and excuses since I brought this to the attention of the employee on the 10th of November. You have done nothing but tell me that iy is another 30 days after the 7th of December when it was canceled on the 18th of November! Just refund me stop telling me to wait it's over a month I'm not waiting till next year for my money that is unacceptable! That will be 2 months after it was brought to your attention
Just get the manager to phone me!
Just get the manager to phone me!
Old Mutual's replyOfficial
24 Dec 2025, 14:03Good day, Melissa
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Dec 2025, 14:03
Official
Good day, Melissa
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management