money for claims

we app**** for my late mothers claims at old mutual in 2013 and 2014 early e tried to apeal again to the but they kept on giving us forms and we filled them in and submitted them t them but since today we havent recieved any amount of money unto our bank accounts but my late mother saved the money for us so we can survive with it for a living since she was a bread winner in our family. her name as MBONISI ANNAH MASHELE