LC
Lindokuhle C
1 reviews | Active since Sept 2015
04 Mar 2024, 09:27
Money Account/Poor Customer Service
I have an account with Old Mutual Money Account . I have been trying to do an EFT to my other account with an intention to invest it for my June College registration . The error massage i getting is (Reached you limit please increase your limit .) Increased it but still same error code . Tried contacting the bank on WhatsApp that thing is useless , tried using FB massager and there is no reply , Called the call center until i ran out of airtime and they don't even bother to call you back . Old Mutual is all about selling the product to you and anything that happens after that you on your own.
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Replies (4)LC
Lindokuhle C's updateReviewer Update
04 Mar 2024, 09:38Hi Coleen Aanhuizen ,
Please assist as the time is going , I need to do a three months investment and this was to be done from the 001/03/2024 and today is the 04/03/2024 an I'm loosing out , investment works with time and time is money.
Thanks
Please assist as the time is going , I need to do a three months investment and this was to be done from the 001/03/2024 and today is the 04/03/2024 an I'm loosing out , investment works with time and time is money.
Thanks
LC
Lindokuhle C's update04 Mar 2024, 09:38
Reviewer Update
Hi Coleen Aanhuizen ,
Please assist as the time is going , I need to do a three months investment and this was to be done from the 001/03/2024 and today is the 04/03/2024 an I'm loosing out , investment works with time and time is money.
Thanks
Please assist as the time is going , I need to do a three months investment and this was to be done from the 001/03/2024 and today is the 04/03/2024 an I'm loosing out , investment works with time and time is money.
Thanks
LC
Lindokuhle C's updateReviewer Update
04 Mar 2024, 13:40Hi Coleen,
From 04 Mar 2024 at 09:42 your last reply , and promised urgent reply . I am receiving an email from HLONI NDUNA at | 1:05 PM wow that's all I can say for now . I just hope that I can be able to invest my Study savings at least before the end of the day today . An i hope the other FSP that i want to invest with wont give me hustles as it already the 04th today . its a three months deposit that i am supposed to do. I need to register for my final year in June and i hope you guys understand the urgency of this matter.
Regads
LChili
From 04 Mar 2024 at 09:42 your last reply , and promised urgent reply . I am receiving an email from HLONI NDUNA at | 1:05 PM wow that's all I can say for now . I just hope that I can be able to invest my Study savings at least before the end of the day today . An i hope the other FSP that i want to invest with wont give me hustles as it already the 04th today . its a three months deposit that i am supposed to do. I need to register for my final year in June and i hope you guys understand the urgency of this matter.
Regads
LChili
LC
Lindokuhle C's update04 Mar 2024, 13:40
Reviewer Update
Hi Coleen,
From 04 Mar 2024 at 09:42 your last reply , and promised urgent reply . I am receiving an email from HLONI NDUNA at | 1:05 PM wow that's all I can say for now . I just hope that I can be able to invest my Study savings at least before the end of the day today . An i hope the other FSP that i want to invest with wont give me hustles as it already the 04th today . its a three months deposit that i am supposed to do. I need to register for my final year in June and i hope you guys understand the urgency of this matter.
Regads
LChili
From 04 Mar 2024 at 09:42 your last reply , and promised urgent reply . I am receiving an email from HLONI NDUNA at | 1:05 PM wow that's all I can say for now . I just hope that I can be able to invest my Study savings at least before the end of the day today . An i hope the other FSP that i want to invest with wont give me hustles as it already the 04th today . its a three months deposit that i am supposed to do. I need to register for my final year in June and i hope you guys understand the urgency of this matter.
Regads
LChili
LC
Lindokuhle C's updateReviewer Update
04 Mar 2024, 14:21Hi Coleen ,
I will be waiting for them to be in contact with me as stated .
Regards
LChili
I will be waiting for them to be in contact with me as stated .
Regards
LChili
LC
Lindokuhle C's update04 Mar 2024, 14:21
Reviewer Update
Hi Coleen ,
I will be waiting for them to be in contact with me as stated .
Regards
LChili
I will be waiting for them to be in contact with me as stated .
Regards
LChili
LC
Lindokuhle C's updateReviewer Update
04 Mar 2024, 15:20Hi Coleen Aanhuizen,
Thanks so very much for sending through my query to the complains department. I have been contacted around this time (15:01) today and the Lady has assisted me with care. However i would like to stress this out to you as a business that the customer service support team is very poor . I did not have to end up coming over to this platform in order to find help with such an issue that could have been resolved withing the first contact that i had made with the call center . I had deleted the WhatsApp number as i see no use of it (it does not pick up any product under mu ID) . As much as the brand is OLD but surely there are young innovative teams that can do better .
Thanks
LChili
Thanks so very much for sending through my query to the complains department. I have been contacted around this time (15:01) today and the Lady has assisted me with care. However i would like to stress this out to you as a business that the customer service support team is very poor . I did not have to end up coming over to this platform in order to find help with such an issue that could have been resolved withing the first contact that i had made with the call center . I had deleted the WhatsApp number as i see no use of it (it does not pick up any product under mu ID) . As much as the brand is OLD but surely there are young innovative teams that can do better .
Thanks
LChili
LC
Lindokuhle C's update04 Mar 2024, 15:20
Reviewer Update
Hi Coleen Aanhuizen,
Thanks so very much for sending through my query to the complains department. I have been contacted around this time (15:01) today and the Lady has assisted me with care. However i would like to stress this out to you as a business that the customer service support team is very poor . I did not have to end up coming over to this platform in order to find help with such an issue that could have been resolved withing the first contact that i had made with the call center . I had deleted the WhatsApp number as i see no use of it (it does not pick up any product under mu ID) . As much as the brand is OLD but surely there are young innovative teams that can do better .
Thanks
LChili
Thanks so very much for sending through my query to the complains department. I have been contacted around this time (15:01) today and the Lady has assisted me with care. However i would like to stress this out to you as a business that the customer service support team is very poor . I did not have to end up coming over to this platform in order to find help with such an issue that could have been resolved withing the first contact that i had made with the call center . I had deleted the WhatsApp number as i see no use of it (it does not pick up any product under mu ID) . As much as the brand is OLD but surely there are young innovative teams that can do better .
Thanks
LChili