ZM
Zolisa M
1 reviews | Active since Jul 2017
22 Oct 2026, 09:12
Money account refund
The money account is no longer active. I still have funds on my swipe account and I've asked old mutual to transfer my funds to my Capitec account.
I've completed the account closure form and submitted my certified *** including a bank statement from Capitec.
It's been more than 2 weeks now and I haven't received any communication from Old Mutual. I've lodged complaints but there is no feedback to date
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Old Mutual's replyOfficial
22 Oct 2026, 09:30Good day Zolisa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply22 Oct 2026, 09:30
Official
Good day Zolisa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management