Money Account not transacting

Opened my money account with Old mutual, everything went well the stuff was awesome whomever assist me was wonderful until now when I was trying to do something with a major bank (ABSA) after taking all my details they found out that they cant do transactions with Old Mutual as in they cant debit from their account due to NAEDO or AEDO not sure how that works and I continued to ask will this happen with other banks they said yes they cant take funds from my account...........Hhhhmmmm what a sad back and yes indeed I tried with another major bank FNB and Standard they advised the same...........okay then tried transacting with Morkels (online) as its also works with other stores like Russels and so on, and I was advised the same they cant assist me they don't work with Old Mutual and now I'm starting to be worried as how one will work with this account as it doesn't allow companies to deduct from it and again since its December time, people will be asking for loans and what impressions will they get when they been told they can transact with old Mutual........And something interesting I happened to chat with Nicole and I think her supervisor is Rowena Daries and I asked her about and she said why musn't I apply with Old Mutual ( excuse me ) did she understand what I was saying? And i find her services not to understand as i wanted her explain simply explain thats all it takes and as I was asking her question she couldnt respond on time I kept on asking are i still there, are you still there 3 times to be precise as she said AEDO is the new platform you guys( Old Mutual) use......I got lost there as I only wanted to know why we clients cant transact with other stores/companies or business......this is uncalled for and i'm not sure now where I stand with you guys as i cant transact with my account please advise as I think this is very appalling and again apology wont be accepted as you don't only owe me an explanation but the South African citizens