Money account debit dispute.

On the 3rd of June 2019 I went to the branch station square in Pretoria. I filled in the forms and was told I'd get an sms with reference number. Two days later i called the customer care twice and was told the system is slow they can't help me. I then sent an email and got reference. I then went to message them on Facebook yesterday (7 June) and it seemed like I'm getting assistance. They told me one of their agents will call me between Monday and Friday. How? I did this on Monday, today is Saturday and the money is still not in my account? Why must everything be a drag? I'm frustrated with this old mutual money account and I believe I will move my salary to another bank. Terrible service!!