Mistreatment of clients and poor transparency with business ethics

After my mother's passing of which she was a Beneficiary on two policies that my late uncle paid for over 8-9years so he passed on 2021.all Beneficiaries where covered due to the policies having years of which my late uncle was the main member while he was still alive now here is a thing we made the claims on two policies we only got one payout of which when asking the consultant about the other we are being told that both payments were processed we must ask the bank it's being a month