Missing Uber Voucher

22 November 2022: • Redeemed Old Mutual points for an Uber voucher. System indicated that code would be sent through “preferred communication channel”. • No eMail received. • Sent rewards’ team an eMail enquiry.

24 November 2022: • Rewards’ team prompts me to speak directly (via telecom) to their Uber team.

28 November 2022: • Reach out to Uber team. Consultant indicated escalation.

13 December 2022: • Still no feedback.

I can’t believe this has taken so long. Return my points or avail the voucher in question.