1 reviews | Active since Aug 2017
Missing funds.
Hello Peter. I’m a client at old Mutual (Contract number ***9). I requested a withdrawal from my tax free investment, because I desperately needed the money for school registration. They only paid half of the money I requested, without any explanations. I’ve been trying to get ahold of the vis emails and phone calls (stayed on line for almost an hour and agent answered and decided to drop the call, after the longest wait and my airtime wasted). This is not the first time this has happened to me, in Aug 2018, they left the previous transactions pending, I still never received my money. I’m so disappointed and it hurts that I’ll only get the chance to study next year since I didn’t have the funds to pay for my registration. I want all my money and to cancel my investments with this unreliable company.
Dear Anele Bev Ndlovu
Thank you for your email querying the amount that was paid to you.
The system has captured an amount of R2500 but due to the last payment made , only a part payment could be made of R1276.59 and a remainder of R1223.41 will be paid on the 08-02-2021.
Please don't hesitate to contact our Customer Communication Centre on ***should you require further assistance.
If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you.Kind RegardsLELETHU MAMANI | ***
Dear Anele Bev Ndlovu
Thank you for your email querying the amount that was paid to you.
The system has captured an amount of R2500 but due to the last payment made , only a part payment could be made of R1276.59 and a remainder of R1223.41 will be paid on the 08-02-2021.
Please don't hesitate to contact our Customer Communication Centre on ***should you require further assistance.
If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you.Kind RegardsLELETHU MAMANI | ***