1 reviews | Active since Aug 2024
Missed/lapse policies because of Ealy date deduction
I'm client of old mutual for years, my family members are covered with old mutual. The problem that I'm receiving is that my policies keep lapsing, I get paid last day of the month and other policies of old mutual go off. I'm the only bread winner and should something happen family look up to me. If not missed payments it's lapse. I have being at old mutual numerous times for one problem, I have send emails and still not coming right. I'm at my worst level and stressing everyday about the same problem. As from 31 July 2024 I got paid, debit orders took money. The 3th August 2024 still I received lapse policies, missed premium with money in my account. I don't know what to do anymore becos this is way out of line. No when I called I'm told that policies will reinstate end of the month if payment is received. What if I get problem and loose someone that need to be buried. They respond will be YOUR POLICY LAPSE. is it the way people get treated. Since old mutual have added the protection plan policies everything is a BIG MESS. I need solution and I can't take this. Anymore. This is not an issue of now, it's being a issue about 2 years or less. I have emails were I was complaining about one issue. I had enough I need solution. As I'm writing this I have 2 policies that lapse becos of payment that was taken before paydate. No that is my problem and no one is willing to take responsibility.
