MM
Modise M
1 reviews | Active since Mar 2014
07 Apr 2025, 22:16
Missed premium on Death Claimed policy
Old Mutual please assist and advice. How come a policy which had a death claim still collect premiums. We have been getting sms on policy ***8 that there are premiums needed otherwise it would lapse . Please explain how is that. I have since logged a complain with no assistance
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Old Mutual's replyOfficial
08 Apr 2025, 07:28Good day Ntebeleng,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Apr 2025, 07:28
Official
Good day Ntebeleng,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management