TM
Thabang M
1 reviews | Active since Aug 2025
25 Aug 2025, 07:55
Missed Premium
Last month I went to Old mutual to enquire about about life cover, I wanted to pause it since I am no longer working but they told to take a holiday for 6 months but to my suprise I received an email about missed Premium, that it will be cancelled if I do pay. I am no longer working, no salary. Could you please explain to me about this thing of "holiday" Can I cancel my policy and get cash back
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Old Mutual's replyOfficial
25 Aug 2025, 09:11Good Day Thabang M, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Aug 2025, 09:11
Official
Good Day Thabang M, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management