Missed premium

Good day<br> <br> I received a letter stating that I missed a premium. I called and changed my banking details from Capitec to Standard Bank. This was not effected and now a premium is missed. <br> <br> I called again this morning and spoke to a rude Mr Bazil Meyer who acts like he owns the place, condescending and has bad attitude for a service consultant. <br> <br> its the second time this is happening. can someone out there please fix this as I feel I have done my part.<br> <br> My ID No. *** 088