Miss Thandi

I had very bad service since last week Wednesday,Thursday,Monday,Tuesday and Wednesday at Oldmutual Bela-Bela Branch my father passed away lastweek Tuesday l went to claim.l submitted everything to the branch I'm a policyholder only to find out me and my father are the beneficiaries how comes Oldmutual can't solve this problem. Each and day l have to go branch they make a fool I'm sooo tired of Oldmutual l wish l could take my policies to somewhere. I need help guys