Miss

I have an education/investment plan with old mutual,I went last week Tuesday to close it and they were supposed to close that plan and give me back my money which they have been debating for the past years

I went to the branch at East Rand at Sam-Ntuli Mall and there I was assist by one of the finical advise who assured me that I will get my money pay out because I closed the my account I did explain that I lost my job that is the reason why I wanted to close it

So when checking my the money it was less then what it should be

I then asked the adviser and he told that he will log a call with the department that works with fiance because he doesn't have access to that information,I said ohk and left

I went back on Thursday last week after getting an email which was saying that they don't know anything about the missing money that is when I decide to go back again to the branch

When I got there I asked to please look into this matter of which they told that they couldn't because they do not have the resources and I asked them what is the way forward because I need this money now and I was told that the missing money was to cover monthly charges I then asked if monthly charges were R400 per month because the money that is missing is money from April 2024 everything everything that was debited from April was monthly charges that is why that the money is not showing They then called the call center of which also did not help( they transferred me from agent to the other )after 2 hours of not getting any way forward I then asked to speak with branch manager who took my details and advised that she will look into the matter while I wait. I waited for her for more then 45 minutes and she never came back to me with way forward I then asked the finical adviser who was assisting to go check if the branch manager got any feedback since she not coming back to me to update me if she winning or not ,I told that she has better things to do then to come back and give me feedback I was told that I have a reference number I must wait

I then asked them if I leave with no way forward I'm the one who will have to come back again using my own money to come back because I need to take taxi to get to the mall , which I will not get back and I told them that I nolonger have a job so I can't keep coming back that is the reason why I'm asking for the branch manager to assist me so I don't need to come back and use my own money again

So I asked the finical adviser to call the branch manager again for me so she give me feedback

When the branch manager came back,she asked what is that I wanted because she busy and I'm busy asking for something she can't fix that ,she told the finical advise to give reference number I then asked her if they wasn't anything she can or anything department she can call to see what was the hold up with my money and why is it sort She told that they is nothing she can do I then asked for her name which she didn't want to provide me with I then asked the finical adviser for her ,the guy gave her name then I asked for surname she then told me that she will not give me her surname and why do I need it that her name was enough if I wanted to do anything to her

She then told me that I'm disturbing her and left So the name that I was give not sure if they gave the correct name is Sizakele Nkosi ( branch manager) Nhlamulo Hlasthwayo (finical advise)

To date I haven't gotten my money ,to date they can't explain to me what is the hold up

So I again must use my own to go back to check On my money and I haven't received it

I have done withdraw before and normal when I go to withdraw I get my money same day or the following day

I also asked them why is it taking long this time and both couldn't answer Is old Mutual eating people monies

Because I also had funeral policies with them which I had to close because they **** people

I don't know what to do now to get my money