Misrepresentation on Death Policy

Good day

I Miss Simangele Zulu, would like to log a dispute about Old mutual with the totally unfairly service, I have received during the death claim process of the loved one I covered in one of my policies.

I covered the loved one with R 10 000 of which the policy was supposed to pay only to find that the policy only managed to pay R 6435 of which it was not the agreement and the information I was informed with when I was taking the policy.

The information that was disclosed during the claim process is different from the information they gave me when I was taking the policy which is the misleading information about the policy to the client and that gives the client the wrong impression about the staff and the company as I even received the message saying the date of birth is different from the original claim, the amount will be calculated according to date of birth, how possible is that when I have produced all the supporting documents and old mutual made that problem my problem and end up getting what I was not paying for their wrong doings.

This shows there is a ***** process going on within the company of Old Mutual and within the employees and they are aware of that, which totally not acceptable and it has to come to an end.

If I was to bury my loved one with this R10 000 I was expecting only to find that I am getting less than what I expected was going to happen???? I don’t think R6435 can cover all the cost of the burial but old mutual did this to me and this is wrong doing of Old Mutual I will take it further for selfishness of Old Mutual for not sympathising with the client during the grieving times of the client .I would also like to state that even for that R6435 it was already late it has delayed for about two weeks and

I would kindly like to terminate all the other policies I have with Old Mutual due to the misleading information old mutual gave me, as a client. All the policies I still have with Old Mutual I would also like to receive the portion of the money that they have been debiting every month .My alternative number is: ********** 151

Yours faithfully: Ms. S. Zulu