Misrepresentation from Old Mutual

I was misrepresented by an Old Mutual Advisor (Aashiq). He contacted me to review my existing portfolio and pitched a better offer than what I had at the time. I confirmed with him whether new cover is better. As a result, I cancelled the existing policy. He transferred me to the cancellation department whilst on the phone with me. I only received a link via sms for the new policy. I never received the contract via email. More than 6 months later I discovered that the new cover was less than the previous one and I am paying more. I then lodged a complaint with Old Mutual. Today, a week later I received an sms from Old Mutual that they finalised the complaint and cannot reinstate the old policy due to 6-month lapse. I'm sure there should be a waiver in the process or at least make a better offer. I never received call from Old Mutual to explain the situation. As it stands, I've lost out years of contributions in the process even though there was misrepresentation. Old Mutual then advises to escalate the matter to their internal arbitration which takes how long and how objective is the process. I would therefore advise old mutual clients to move to other reputable companies and new clients to not waste your money with Old Mutual. You will lose out in the long run.