Misrepresentation by Old Mutual Sales Representative

I had a funeral cover with Old Mutual for more than 10 years. I decided to let the policy lapse after they failed to allocate my payments correctly. An Old Mutual sales representative later contacted me to convince me to reinstate the policy with no waiting period. Unfortunately, my dad passed away before the 6-month period, and I did not receive a payout. When I spoke to the sales representative, she informed me that she had started a new policy for me, which was never our agreement. She assumed that I would not need to claim within the first 6 months.