Misrepresantation by Financial Advisor and bad service

I have taken up 2 policies with Orrin Herman who is a Financial Advisory. I advised him that I want both policies to start deducting from 20 August and we agreed on that. 1 Policy deducted from 20 July and I advised him that this is not as per our agreement. I had to follow up on emails several times without any response from him and when I advised that am taking my case to hello peter, he came back saying he was in hospital hence he didn't reply to my mails.

I asked him to reverse the payment as it was not an agreement and he suggested that i do a reversal from my bank. I told him this will affect my credit profile and will be recorded as unpaid debit order which it happened exactly like that as am double debited this month. i also sent him a cancellation letter and hence I don't understand why my account has been debited this month. i understand the NAEDO system and hence I sent an email to him before an instruction was sent to my account but because he failed to look at my emails and came back to me later, I had to suffer.

Please also listen to our telephone conversation when i took the policy that he promised that am continuing with my lapsed policy and when I received documentation there was no such. this was misrepresentation and will be taking this to the ombudsman. I want my R1000 to be refunded within 5 working days.

Regards, Mzi