Misled by Old Mutual guy

I am disappointed with old Mutual, I did an online life insurance application successfully(www.oldmutuallife.co.za) but I needed to add some beneficiary information and send a mail ********** to contact me and assist,Sahluko Mphumzi phoned me and asked if I was assisted which I said no,he then checked on the system and said the policy application which I did online didn't exist and he then referred me to a Financial Advisor to help me to do a new application which we did and I was sent a Greenlight contract.Now I just saw that I have been debited twice for these two different policies,i then contacted the advisor Eugenia Deal****a who told me to go to my bank to do a reversal on the policy I did online.i then explained to her that it can't be right that I go to the bank,be charged reversal fees for a policy they said it is not on the system.I feel misled by Sahluku Mphumzi because I even emailed him policy docs(from online application) but he still insisted that it didn't exist on the system and I needed a new one.now I am paying twice.i want my money back,i cannot be ****** like this