MN
Maureen N
1 reviews | Active since Jul 2013
01 Sept 2026, 11:12
Misleading Product Offer - Disadvantaged
March 2026, I app**** for a revolving loan, to my surprise the loan is not revolving. I asked the consultant, Mr. Kutloano MVUBU that was assisting me he said he will go investigate, it is September 2026 I still don't have access to my revolving loan. I feel mislead and unfairly treated. I went to another branch to check the type of loan I took, and it was confirmed it's a revolving loan. Now a revolving loan it's a loan that you will always have access to its funds, and unfortunately, it is not happening on my side, and I could do with that offer as I needed it
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Old Mutual's replyOfficial
01 Sept 2026, 11:34Good day Maureen,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Sept 2026, 11:34
Official
Good day Maureen,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management