Misleading information
23/8/2018 Benito Ruiters phoned me offering a consolidation loan to settle all my accounts and pay70 000 into my bank account. Today I sent him an email requesting a confirmation of all the accounts that were settled. He did not respond to my emails so I contacted old mutuaI and only to be told that he settled two accounts and not all of them as promised. He gave me misleading information and I would not have taken the loan if he did not mislead me and now does not answer my phone calls or respond to my emails. I still have the money and want him to cancel the loan.
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Replies (3)
Old Mutual's replyOfficial
05 Sept 2018, 12:16Dear Nomtha-mali
We received your review of 5 September 2018.
We are sorry to hear about your service experience. We are referring this matter to our Old Mutual Finance complaints department. They will contact you directly to resolve.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,
Old Mutual's reply05 Sept 2018, 12:16
Official
Dear Nomtha-mali
We received your review of 5 September 2018.
We are sorry to hear about your service experience. We are referring this matter to our Old Mutual Finance complaints department. They will contact you directly to resolve.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
05 Sept 2018, 12:16Dear Nomtha-mali
We received your review of 5 September 2018.
We are sorry to hear about your service experience. We are referring this matter to our Old Mutual Finance complaints department. They will contact you directly to resolve.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,
Old Mutual's reply05 Sept 2018, 12:16
Official
Dear Nomtha-mali
We received your review of 5 September 2018.
We are sorry to hear about your service experience. We are referring this matter to our Old Mutual Finance complaints department. They will contact you directly to resolve.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
10 Sept 2018, 12:14Dear Nomtha
We refer to your complaint of 5 September 2018.
We apologise for your service experience and the inconvenience caused to you in this regard.
Old Mutual finance confirmed that they contacted you and that this matter has been resolved.
We hope that this matter was resolved to your satisfaction.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply10 Sept 2018, 12:14
Official
Dear Nomtha
We refer to your complaint of 5 September 2018.
We apologise for your service experience and the inconvenience caused to you in this regard.
Old Mutual finance confirmed that they contacted you and that this matter has been resolved.
We hope that this matter was resolved to your satisfaction.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,